classification
retrieval
construction
guardrails
calibration
act logic
retrieval
shaping
Defining the Experience of Conversational Orchestration
The difference between a system that works and a system that’s trustworthy isn’t more intelligence. It’s intentional behavioral specification at every layer: ethical guidance, training on voice and tone, understanding of context, and when to ask versus act.
Built the standards for embedding design thinking at every decision point in AI orchestration:
- Behavioral foundations
- Context usage frameworks
- Response taxonomy
- Prompt guidance
Design is now involved in architectural decisions while they’re being made, not after. Half of the eval criteria ServiceNow uses to score AI quality come from my frameworks, and design reviews for system prompts are now standard in architecture conversations.
The hard part wasn’t proving the gap was real. The hard part was convincing the organization that orchestration needed to be designed at all.